We want you to be completely satisfied with your handmade cards and printing orders. If you are not satisfied with your purchase, please contact us within 14 days of receipt to discuss return or exchange options.
Returns are accepted for items that are defective, damaged during shipping, or do not match the description provided. Custom orders may have different return policies based on the specific nature of the order.
To initiate a return, please contact us with your order number and reason for return. We will provide instructions for returning the item. Items must be returned in their original condition and packaging when possible.
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically take 5-10 business days to appear in your account after processing.
Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are the responsibility of the customer unless otherwise specified.
If you have questions about our return policy or need to initiate a return, please contact us at service@washawindows.world or visit our contact page.
Our goal is to ensure complete customer satisfaction. We understand that sometimes products may not meet expectations, and we're committed to making the return process as smooth and fair as possible. We aim to resolve return requests quickly and professionally.
Return requests are typically processed within 2-3 business days after receipt.
We use cookies and similar technologies to enhance your browsing experience. By continuing to use our website, you agree to our Privacy Policy and Cookies Policy.